Auto Repair: THE MOST NOTABLE Ten Mistakes Made By Your Mechanic

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Auto Repair: How Can They Screw Up An Olive oil Change?


"It's all about beating the time." This offer comes from a sensible old service administrator, advising me on how to increase my income as a flat-rate technician. If you've ever wondered why your car doesn't get set correctly, or your concerns weren't dealt with, you can blame, partly, the flat-rate pay composition.

Flat-rate simply means that your auto mechanic is paid a set fee for a specific repair, regardless of how long the repair actually needs. In other words, if your car needs a normal water pump, which will pay two time of labor, and the mechanic completes the work in a single hour, he gets paid for two.

In theory, this can work in your favor. If the job takes longer, you still pay just the "predetermined" labor amount. THEORETICALLY, not reality!

The flat-rate pay structure was created to drive productivity. It is rather effective. The flat-rate pay system encourages technicians to work hard and fast, but it generally does not promote quality.

In terms to getting your car fixed accurately, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to conquer the clock to be able to maximize the amount of hours they bill. Experienced flat-rate technicians can expenses anywhere from 16 to 50 time within an 8 hour day.

It's these shortcuts and the breakneck speed at which level rate technicians work that cause a few of the most idiotic mistakes. In the rapid-fire pace of any shop I've witnessed technicians start motors with no petrol. I've seen transmissions fell, smashing into little pieces onto the shop floor. And I've seen cars driven right through bay doors--all in the name of "beating the clock."

Flat-rate technicians can get quite sophisticated with shortcuts. My favorite was the implementation of the 6-foot-long 2-by-4, which was placed under the engine for support while a motor support was removed. It made employment predetermined to have 1.5 time achievable in twenty minutes. A win-win, right? The specialist makes extra money; you get your car back faster.

Actually, oftentimes the keeping this 2-by-4 ruined the oil pan. Moreover, it caused the car, your vehicle, to balance precariously 6 toes in the air, as the technician manipulated the car lift to gain access to your engine support.

This tactic was abruptly discontinued whenever a technician's 2-by-4 snapped triggering the car to crash nasal area down onto the concrete floor.

Sometimes the shortcuts create very subtle disruptions, which create problems overtime. A quick example: a vehicle had its transmitting serviced with a new filtration, gasket, and smooth. During the process, the technician could save time by bending the transmitting dipstick tube just a bit, in order to find the transmission pan out faster. The automobile was reassembled, and the specialist re-bent the pipe back into place and off it went--no problems....

Six months later, the automobile came back with an intermittent misfire. The engine unit wasn't operating on all cylinders. After comprehensive diagnostics, it was learned that the transmission dipstick tube possessed chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's odd. Don't usually notice that.

The high-speed environment and the subsequent shortcuts illustrate the devastating ramifications of the flat-rate, sales-driven pay structure on the quality of car repairs.

No marvel even an olive oil change gets screwed up!

The indegent quality of work motivated by the level rate pay composition is disconcerting enough. Regrettably, it generally does not stop here. The unwanted effects of flat-rate get exponentially worse, as it opens "wide" the door to rip you off!





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